![]() If Windows can’t locate newer USB drivers, visit your laptop or motherboard manufacturer’s websiteDell, HP, Acer, etc. The suggestions in that link are exactly what Ive tried to do and what. Wait until Windows locates and installs the latest drivers. I will write – again – to Ugee and see if they can do any better at resolving this mismatch of hardware and software. 'Ive tried reinstalling drivers, changing USB ports, changing USB cables, restarting the computer, restarting the remote, starting the remote in safe mode, and a combination of all of these'. (When both monitors are clones, the cursor tracking is accurate when one monitor is an extended desktop of the other, the cursor is offset). It was rather frustrating because TB kept asking us questions we had already answered (eg, “Are you using Windows 10?” when we had already provided all the specs of our software and hardware).Īnd so it went for about a half-hour…TB rounded up the usual suspects (eg, do the resolutions match?, is the scaling at 100%%, is the scaling disabled?) and nothing changed.Īnd of course nothing is going to change because TB did nothing we hadn’t already tried ourselves, and had already explained to TB.Īnyway, bottom line, until either TB or Ugee work things out, separately or together, the two products (Harmony Advanced and Ugee UG-2150) will not play nice together in a dual-monitor setup in extended mode. Windows 7 (64bit) will not detect my remote when I connect it directly to the computer with the supplied USB cable. Toon Boom tech support sent us “Team Viewer” which we installed and which allowed Toon Boom to control our PC. Original title: harmony remote I have a Harmony remote 300. Just got offline from a remote access session. We are using a Ugee UG-2150 tablet (that Toon Boom does not support). Our problem is cursor offset when using a dual monitor setup in extended desktop mode.
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